Payment Policy for Bright Luis

Effective Date: December 26, 2024

At Bright Luis, we prioritize providing our customers with a secure, efficient, and convenient shopping experience. Our Payment Policy outlines the accepted payment methods, billing practices, and terms for purchasing products from our website. By making a purchase on our site, you agree to the terms and conditions stated in this policy.

Please read this Payment Policy carefully to ensure a smooth and transparent transaction process.

1. Accepted Payment Methods

We offer a variety of secure payment methods to provide flexibility for our customers. We accept the following payment options:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also make secure payments via PayPal. Simply choose the PayPal option at checkout, and you’ll be directed to log into your PayPal account to complete the payment.
  • Apple Pay: For customers using Apple devices, we offer Apple Pay as a secure and convenient payment method.
  • Google Pay: You can also pay using Google Pay, available for both mobile and desktop users.
  • Amazon Pay: If you have an Amazon account, you can use Amazon Pay to complete your purchase without needing to enter payment information manually.
  • Gift Cards: We accept Bright Luis gift cards as a form of payment. Gift card balances will be applied at checkout. If the total purchase amount exceeds the value of your gift card, you will need to pay the difference with another payment method.

2. Payment Processing

Once you select your payment method and complete the checkout process, Bright Luis will process your payment securely. Payments are handled through trusted third-party payment gateways (such as Stripe, PayPal, or Amazon Payments) to ensure the safety of your financial information.

We do not store any credit card information on our website. All payment details are encrypted and transmitted securely to our payment processors.

3. Currency and Pricing

All prices listed on Bright Luis are shown in U.S. Dollars (USD). If you are purchasing from outside the United States, your bank or credit card issuer may charge you in a different currency. The exchange rate will be determined by your financial institution, and additional fees may apply based on your payment method or location.

Please note that prices are subject to change without notice. The price you pay for a product is the price listed on our website at the time of purchase, including applicable taxes and shipping costs.

4. Sales Tax

Sales tax is applicable to orders shipped within certain states. Bright Luis complies with all state and federal tax regulations, so sales tax will be calculated based on the shipping address provided at checkout. The sales tax rate may vary depending on your location.

Sales tax will be added to your order during the checkout process, and the final amount (including tax) will be displayed before you confirm your purchase.

5. Payment Authorization and Fraud Prevention

For your security, we verify all payments before processing your order. This is done to prevent fraudulent transactions and ensure that all payments are legitimate.

If there is an issue with your payment, such as insufficient funds or an invalid payment method, we may contact you for further clarification. Bright Luis reserves the right to cancel or delay any order if there are concerns regarding the authenticity of the payment.

6. Order Confirmation and Receipts

Once your payment has been successfully processed, you will receive an order confirmation email that contains the details of your purchase, including the items ordered, the total amount paid, and the shipping information.

You will also receive an email receipt for your payment, which will serve as your proof of purchase.

If you did not receive an order confirmation email, please check your spam or junk folder. If you still do not see the confirmation, please contact us at info@brightluis.com for assistance.

7. Order Cancellations and Modifications

Once your payment has been successfully processed, your order is typically final and cannot be modified. However, if you need to make changes or cancel your order, please contact us as soon as possible at info@brightluis.com. We will do our best to accommodate your request, but changes to an order cannot be guaranteed once it has been processed.

If your order is canceled, you will receive a full refund to your original payment method.

8. Refunds and Returns

If you need to return an item, please refer to our Return & Exchange Policy for detailed instructions. Refunds will be processed to your original payment method once the returned item has been received and inspected.

  • Processing Time for Refunds: Refunds may take up to 5-7 business days to reflect on your account, depending on your payment provider.
  • Restocking Fees: In some cases, a restocking fee may apply, depending on the product’s condition or if it is returned outside the return window.

9. Security and Data Protection

At Bright Luis, we take your privacy and security seriously. We utilize SSL (Secure Socket Layer) encryption to protect your payment information during the transaction process. This ensures that all data, including your credit card details, is securely encrypted.

We do not share, sell, or rent your payment information to third parties. Our payment processors handle your information according to their own privacy policies.

For more information on how we protect your data, please review our Privacy Policy.

10. Payment Disputes

If you believe there is an issue with your payment, please contact us immediately at info@brightluis.com. We will work with you to resolve any concerns, whether it be an error in the transaction, an incorrect amount charged, or a discrepancy in the order.

If you decide to dispute the charge with your credit card company or bank, please contact us before initiating the dispute. We want to ensure that we resolve your issue promptly.

11. Customer Support

If you have any questions or concerns regarding payments, our customer service team is here to assist you. You can reach us through: