Sales Policy for BrightLuis

Effective Date: December 26, 2024

At BrightLuis, we aim to offer a seamless and secure shopping experience for all of our customers. This Sales Policy outlines the terms and conditions that apply to purchases made on our website.

1. Product Availability

  • All products listed on BrightLuis are subject to availability. We strive to ensure that the items displayed on our website are in stock, but in rare cases, items may become unavailable due to high demand or unforeseen issues with suppliers.
  • In the event that an item you have ordered is out of stock, we will notify you as soon as possible and offer you the option to either select a similar product, place the item on backorder, or cancel the order for a full refund.

2. Pricing

  • All prices listed on our website are in USD and include applicable taxes (where required).
  • We reserve the right to change prices at any time, but the price charged for your order will be the price displayed at the time of purchase.
  • Special promotions or discounts may apply to specific items. These offers are valid only during the specified period or until supplies last, and they may not be combined with other discounts or promotions unless otherwise stated.

3. Ordering

  • You can place an order by adding items to your shopping cart and proceeding to checkout. During checkout, you will be asked to provide shipping and payment information.
  • Once your order is placed, you will receive an order confirmation email. This confirmation does not guarantee that your order has been processed or shipped but merely acknowledges receipt of your order.
  • After your payment is processed, you will receive an email with the shipping details.

4. Payment Methods

  • We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
  • Payment is due at the time of order, and orders will not be processed until payment is received and authorized.
  • We use secure encryption to protect your payment information, ensuring that your personal details are kept safe.

5. Shipping and Delivery

  • BrightLuis ships products to addresses within the United States and selected international locations. Shipping fees may apply depending on the delivery location.
  • Shipping costs and estimated delivery times will be displayed at checkout. Please note that delivery times are estimates and are not guaranteed.
  • Orders are typically processed within 1-3 business days. Delivery times may vary based on the shipping method selected and the destination.
  • You will receive a tracking number for your order once it has been shipped.

6. Sales Tax

  • Sales tax will be applied to orders where required by law. The applicable rate will be calculated at checkout based on the shipping address.

7. Order Cancellations

  • Once an order is placed and payment is processed, it may be too late to make changes or cancel the order.
  • If you need to cancel your order, please contact our customer service team immediately at info@brightluis.com or (606) 549-3388. We will make every effort to accommodate cancellation requests, but we cannot guarantee cancellations once the order has been processed or shipped.

8. Customer Responsibility

  • It is the responsibility of the customer to ensure that the correct shipping address is provided during checkout. BrightLuis is not liable for any delays, lost items, or additional shipping charges that result from incorrect or incomplete shipping information.
  • If an order is returned due to an incorrect address or inability to deliver, the customer may be responsible for the return shipping costs and any additional fees incurred.

9. Privacy and Security

  • We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your data.

10. Disclaimers and Limitations

  • BrightLuis makes every effort to ensure that product descriptions, images, and prices are accurate, but errors may occur. In the event of a pricing or product description error, we reserve the right to cancel or modify your order.
  • We are not liable for any damage, loss, or injury caused by the use of our products unless explicitly stated in the product’s terms or warranty.

11. Customer Support

If you have any questions regarding this Sales Policy or need assistance with your order, please contact our customer service team:

BrightLuis
Email: info@brightluis.com
Phone: (606) 549-3388
Website: www.brightluis.com